Terms of Service
Effective: 2026-05-30
1. Definitions
"Company", "we", "us" means VICTUM GROUP, s. r. o., IČO 47077662, registered at Stropkovská 3, 821 03 Bratislava, Slovakia, registered in Obchodný register Mestského súdu Bratislava III, oddiel: Sro.
"Service" means the Tellsign web application, APIs, embeddable widgets, and any related content accessible at https://tellsign.app.
"Customer", "you" means the natural or legal person who creates an account or otherwise accesses the Service.
"Account" means the agency workspace created on signup, including all user logins associated with it.
"Subscription" means a paid plan that grants access to higher usage limits and features beyond the free trial.
2. Eligibility and account
You must be at least 18 years old and able to enter into a binding contract under the law applicable to you. By creating an Account you warrant that the information you provide is accurate and that you will keep it up to date.
You're responsible for all activity under your Account, including actions taken by team members you invite. Keep credentials safe and notify us at [email protected] immediately if you suspect unauthorised access.
3. The Service
The Service helps agencies discover, audit, and rank local businesses as outreach opportunities. It aggregates publicly available information from sources such as Google Places, Google PageSpeed Insights, the Meta Ad Library, and the businesses' own public websites. Outputs are indicative — automated audits carry confidence labels and should be verified before any decision-making.
We may modify, add, or remove features at any time. Material changes that disadvantage paying Customers will be announced at least 30 days in advance.
4. Free trial
New Accounts receive a free trial of 7 days or 50 ranked leads, whichever ends first. No payment method is required to start the trial. When the trial ends, scanning new markets pauses until you choose a Subscription; your existing data remains accessible.
5. Subscriptions, billing, taxes
Subscriptions are sold on a monthly basis, billed in advance, in US dollars (USD), via our payment processor Stripe Payments Europe, Ltd. By purchasing a Subscription you authorise us to charge the recurring fee to the payment method you provide until you cancel.
Quotas. Each plan includes a monthly cap on ranked leads. Unused leads do not roll over. Re-running a campaign re-uses quota for each business audited.
Price changes. We may change plan pricing with at least 30 days' notice. Your existing renewal will be honoured at the prior price until the next billing cycle.
Taxes. Subscription prices are exclusive of VAT and other applicable taxes, which will be added at checkout where required by law and shown on your invoice.
Failed payments. If a payment fails we will retry for up to 14 days. If we still cannot collect, the Subscription is suspended; data remains accessible for 30 days, after which it may be archived.
6. Cancellation and refunds
You may cancel at any time from the in-app billing page or the Stripe Customer Portal. Cancellation takes effect at the end of the current billing cycle; no refunds are issued for the unused portion of the cycle, except where required by law.
EU/EEA consumer customers have a statutory right of withdrawal — see our Refund Policy for details.
7. Acceptable use
You agree not to use the Service to:
- send spam or unsolicited bulk communications (CAN-SPAM, CASL, and equivalent laws apply);
- scrape, mirror, or reverse-engineer the Service beyond what the public API expressly permits;
- collect information about individuals in violation of GDPR, CCPA, or any applicable privacy law;
- generate content that is unlawful, defamatory, or that infringes third-party rights;
- interfere with the Service's integrity, security, or performance.
Full details are in our Acceptable Use Policy, which forms part of these Terms.
8. Intellectual property
Our IP. The Service, its code, design, content, scoring methodology, and branding are owned by us or our licensors. Nothing in these Terms grants you rights to our trademarks, logos, or proprietary scoring weights beyond what's necessary to use the Service.
Your content. Campaigns, custom scoring weights, suppression lists, notes, and outreach drafts you create remain your property. You grant us a non-exclusive licence to process them only as necessary to deliver the Service.
Third-party content. Information from Google Places, Meta Ad Library, and similar sources is provided under each source's licence terms. We do not warrant the accuracy or completeness of any such content.
9. Privacy
We handle personal data in accordance with our Privacy Policy and, for B2B customers acting as data controllers, the Data Processing Agreement.
10. Confidentiality
Each party agrees to keep the other's non-public information confidential for three years after disclosure, using at least the same care it uses to protect its own confidential information.
11. Service availability
We strive for 99.5% monthly uptime measured outside scheduled maintenance, but we don't guarantee uninterrupted service. We will provide reasonable notice of planned maintenance.
12. Warranties and disclaimers
Except as expressly stated in these Terms, the Service is provided "as is" and "as available". We disclaim all implied warranties to the maximum extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement.
Audit findings, scores, and pitch suggestions are produced by automated systems and are advisory in nature. You are solely responsible for verifying any output before acting on it, particularly before contacting third parties.
13. Limitation of liability
To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or relating to the Service.
Our total aggregate liability for any claim arising out of or relating to these Terms will not exceed the greater of (a) the amount you paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) EUR 100.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded — for example, liability for death or personal injury caused by negligence, or fraud.
14. Indemnity
You agree to indemnify us against any third-party claim arising from (a) your use of the Service in breach of these Terms, (b) outreach you send to third parties using the Service, or (c) content you upload to the Service.
15. Term and termination
These Terms remain in effect while you have an Account. You may delete your Account at any time. We may suspend or terminate your Account immediately on notice if you materially breach these Terms, or with 30 days' notice for convenience.
On termination, your right to use the Service ends. We will retain your data in line with our Privacy Policy and applicable law, and will provide reasonable assistance to export it.
16. Changes to the Terms
We may update these Terms by posting the revised version at this URL with a new Effective date and notifying paying Customers by email. Material changes take effect 30 days after notice; continued use after that constitutes acceptance.
17. Governing law and dispute resolution
These Terms are governed by the laws of Slovak Republic, excluding its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of the Slovak Republic, except that consumer customers may also bring claims in the courts of their country of residence as their consumer protection laws allow.
The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
18. Miscellaneous
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Severability. If any provision is held unenforceable, the remainder will continue in full force.
No waiver. Failure to enforce a right is not a waiver of that right.
Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, AUP, and (where applicable) DPA, constitute the entire agreement between you and us about the Service.
19. Contact
VICTUM GROUP, s. r. o.
Stropkovská 3, 821 03 Bratislava, Slovakia
IČO: 47077662 · DIČ: 2023727970
VAT: SK2023727970
General: [email protected]
Support: [email protected]